Sitemap
Home
Solutions
Industries
Technology
About us
Contact
Do Business
China
Start page
Offices & contact
Jobs
中文
News
Print version
Customer Service Survey Questionnaire
Please advise how long you have been cooperating with Maersk Logistics:
Less than one year
One year to three years
More than three years
Please select one office that you generally use and provide your score and comments to it on the questions hereunder.
Dalian
Qingdao
Tianjin
Shanghai
Nanjing
Ningbo
Fuzhou
Xiamen
Shenzhen
Guangzhou
Hongkong
Consignee：
(Please state the consignee name in order for relevant client handling team to follow and improve accordingly)
Satisfaction：”n/a” means “Not applicable”；”0” means “Very dissatisfied”; “10” means “Very satisfied”
1. How satisfied are you with our customer service attitude in below communication means, say polite, courteous and patient?
Phone：
Fax and Email：
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
2．To what degree are you satisfied with our staff’s ability in clearly and correctly explaining things through above communication means?
Communication Clarity：
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
3．To what degree are you satisfied with our staff in the following item?
Timely Follow-up and Reply：
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
4．To what degree are you satisfied with our counter in the following item?
Service Attitude：
Work Efficiency：
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
5．To what degree are you satisfied with the following items regarding FCR /HBL?
Speed of Providing FCR/HBL Draft：
Duration from the time when FCR/HBL is confirmed ok to the time when you get the original FCR /HBL：
Document Accuracy：
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
6．To what degree are you satisfied with our staff in the following?
Proactively and Timely Providing you information
Accuracy of Information：
Can help you to solve problem effectively：
The way of complaint handling and its result：
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
7．To what degree are you satisfied with our service in Tax Refund Paper – not applicable to HKG or vendors who don’t use our customs service?
Speed of Tax Refund Paper Returning:
Proactively and timely inform customers when their Tax Paper cannot be returned within the regular timeline:
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
Satisfaction
10
9
8
7
6
5
4
3
2
1
0
n/a
8. If the person who handles your shipment cannot answer your call, do you prefer to?
Hang up the call and call him /her later.
Other people can pick up your call and help you with the problem or leave a message for you.
9. How likely will you recommend Maersk Logistics to your friends and colleagues?
10 - Very likely
9
8
7
6
5
4
3
2
1
0 - Not likely
n/a
10. To what degree do you make use of the material our staff send you such as Vendor Letter, MPS User Manual, Contact List etc.
10 - The most
9
8
7
6
5
4
3
2
1
0 - Rarely
n/a
11. Do you use our homepage（http:// www.maersk-logistics.com/china）to find information?
Yes
No
12. Suggestions on what we can do better /different：
Below is optional, however, we appreciate you could fill in for our timely follow up and improve:
Company
Name
Telephone
Thanks for your precious time and feedback. Our personnel will follow up and feed back to you accordingly. Look forward to more friendly cooperation with you.
LCL sailing schedules
Track your cargo
Spective
M*Power Shipper
Extranet login
Credit terms
Trading conditions
Quick contacts
Find nearest office
<a href="http://www.mozilla.org/" target="_blank">Your browser doesn't support iframes. Please upgrade</a>
